top of page

Terms & Conditions

Company Information
Contracting party and responsible for this website:
c/o Natürlich Merki

Militärstrasse 16

8004 Zürich


The following terms apply for all orders. They are displayed online and are considered accepted when you place an order. When you place an order you also acknowledge the prices that are displayed online.

Additional agreements are only valid if they come in writing from us. Otherwise they are not binding, even if we do not expressly oppose.

Once you place an order online you receive a confirmation email confirming your order and total.

The displayed prices are not binding. In case of obvious mistakes, e.g. error and typos, we reserve the right to bill the correct price. In such cases you can withdraw from your order.

Specials are not cumulative with other discounts, unless it is mentioned otherwise. The special discounts are deducted directly from the total on the invoice.

Payment Terms
Delivery against invoice: Payment due upon receipt of merchandise without deductions within 10 days. A credit check will be done on your credit history for the payment term: payment on delivery to protect our interests. We reserve the right based on the credit check to refuse payment on delivery. In case of late payment, interest and expenses for collection are due, notwithstanding other claims.

Credit cards (via Paypal): We accept the most wide spread credit cards via Paypal such as VISA & Master Card.

Paypal: Orders paid with Paypal.

All orders are delivered as quickly as possible. Teh orders are usually delivered within 2-3 working days. The amount of time needed for delivery is approx. 1 day since the package must be cooled.


Delivery times guaranteed in writing are considered fulfilled when the parcel leaves our company in time.

If a shipment is not accepted, we reserve the right to claim indemnification for all damages.

Please understand that follow up orders cannot be fulfilled if previous orders have not been paid yet. Outstanding debts that are not paid after written reminders were sent are collected through the court system.

System breakdowns, Government action, delays in supplies not due to our fault, strikes and lockouts as well as force majeure entitle us to withdraw in part or in full from the contract or to prolong the delivery time accordingly. If the merchandise cannot be supplied, we can withdraw from the contract.

Packaging and Shipping
Delivery is to the invoice address, unless a different shipping address is specified at the time of order.

The merchandise is packed carefully.

Shipping is at the risk of the customer.  Shipping costs are charged to the customer, indicated on the order, or proportional to actual cost, since it must be cooled. The choice of the shipping method is done by us.

Complaints about the merchandise are to be made as soon as the product is handed out.

If you have a justified complaint about a product, we reserve the right to replace, refund or correct the merchandise. Other claims are ruled out. We do not accept liability for consequential damage.

The Cheesecakes have a quality (best before date) quarantee of min. 3 days after backing. Our products are natural products and their properties can change from batch to batch. The expiration date applies to appropriate storage (cooling in a fridge).

Ownership of Merchandise
We reserve the ownership of the merchandise until delivery and full payment of the merchandise. All deliveries pertaining to one order are considered one legal transaction. We must immediately be notified of any distraint, seizure or other interference with out property rights through third parties, and provided the papers needed to protect our interests.

In case of sale to a third party, the customer must pass on the reservation of property to the new party. The claims towards the third party must be ceded to us to the unpaid amount, regardless of whether the merchandise has been altered in any way. Cession of the claims towards third parties does not free the customer from liability for the amount owed. We must be notified of any resale to third parties of the merchandise. If the contract is not observed by the customer, especially when outstanding debts are not paid, we have the right to reclaim the merchandise and the customer must surrender it. Reclaiming the merchandise does not free the customer from responsibility for any damage that arises from the contract. The customer must not pawn the merchandise, or use it as collateral, as long as we have any property rights to it. Executors must be told of our property right.

Legal Domicile
If one or more clauses of these terms of business become invalid, the rest of the terms is still in place. The invalid clauses are replaced by the general pertinent legal clause or by a clause that is valid but complies with the original intentions of the invalid clause.

Any disputes arising hereunder will be settled before a competent court of law at the domicile of our company. The customer can be sued at his domicile, also.

bottom of page